• TMSM COC
  • Corporate Credit and Collections Manager

    Posted: 06/12/2022

    Job Description

    The Corporate Credit & Collections Manager is responsible for establishing and enforcing sound policies and procedures to manage all aspects of Truck Centers’ $100 Million annual credit and collections activities for Parts and Service invoicing. This role works in conjunction with executive leadership, departmental managers, and accounting to increase sales and profitability, while minimizing TCI’s financial liability regarding credit risk, delinquent account balances, and debt write-off.

    CORE RESPONSIBLITIES:

    • Hire, train, mentor, and lead a decentralized credit and accounts receivable team to achieve TCI goals and departmental objectives.
    • Possess strong analytical skills, negotiation capabilities, and knowledge of credit requirements, secured and unsecured terms, and conditions that are favorable to TCI and its customers.
    • Continually monitor invoicing, payment collection processes, and documentation procedures to ensure timely collections, favorable account statuses, and legal compliance.
    • Review new and existing credit applications and provide determination and credit limits based upon financial statements, reports, and other credit worthiness data.
    • Oversee A/R and credit document storage according to regulations, including receipts, sales tax exemption documentation, credit accounts, and contracts.
    • Provide accurate monthly reporting to executive leadership, management team, A/R, and credit bureaus as well as company auditors for annual audits.
    • Manage all aspects of accounts receivable status to efficiently collect on accounts to maintain 90% current receivables with under 1% over 60 days and 0.1% annual write-offs.
    • Advise TCI team members regarding credit holds, balances, COD status alerts, and other issues related to customer credit accounts.
    • Collaborate with General Managers, departmental managers, Parts sales reps, and A/R staff regarding disputes and maintain open communication on resolution status.
    • Network with TCI customers and business partners to strengthen professional relationships including on-site visits.
    • Monitor industry and legislative news to remain abreast of changes and best practices, participate in appropriate NACM trainings, and share information or skills to provide continuous improvements within the Freightliner Dealer network.

    Qualifications

    Candidates must be able to pass a pre-employment background check, physical, and drug screen. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in the work environment.

    • Bachelor’s degree required
    • 5+ years of professional experience leading a credit/finance department with establishing credit limits, collections, and dispute resolution
    • Experience within a dealership, franchise, or retail environment is preferred
    • NACM Certification preferred
    • Thorough knowledge of the unsecured credit and collections process, numerical aptitude, computer systems, and corporate operations with superior accuracy and attention-to-detail
    • Proven customer service, negotiation, and problem-solving experience
    • Sound analytical risk judgment for reviewing customer credit requests
    • Excellent verbal and written communication skills to drive initiatives across functions and engage diverse audiences
    • Demonstrated ability to organize and coordinate workflows in a timely manner to meet multiple deadlines simultaneously
    • Understanding that the responsibilities of the job may require extended workdays, including weekends or holidays, and on-call availability