• Financial Services Representative - Full Time

    Posted: 10/29/2023


    1st MidAmerica Credit Union has over 87 years of history servicing members of the Metro East, Illinois and Kansas City areas. We have 11 branches currently throughout the area servicing over 60,000 residents in 31 counties!  

    We are looking for detail-oriented individuals to fill our Financial Services Representative Position.


    Role: To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, assists with their loan requests, providing clerical and administrative support needed to process and close member loans, respond to problems, and direct members to the appropriate people.
    Essential Functions & Responsibilities:
        Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers issues that are beyond their authority to their supervisor, along with their recommendations. Takes member loan applications and prepares them for review by a Credit Analyst. Processes approved loans and sets up date and time to close the loan and make disbursements.
        Identifies cross-sell opportunities and cross-sells services and products to members.
        Maintains member account information on computer system. Assures that appropriate records are maintained and required reports are prepared.
      5% Performs other related duties as assigned. This may include a change of work location as necessary to maintain member service levels or a "floating" work assignment between locations.
    Performance Measurements:
    1. To provide prompt, accurate, courteous, friendly, timely and professional service to all members.(To assist members waiting in the lobby within designated time frame; To answer telephone promptly; To respond to all correspondence within defined window of time).
    2. Produce loan documents, reports and new accounts with no unresolved errors according to established department standards.
    3. Prepare files for underwriting on a timely basis. Complete, organize and close loan documentation and files in a timely manner.
    4. To meet membership, lending, product and service goals on a monthly basis.
    5. Develop, maintain and demonstrate a working knowledge of credit union loan standards, policies, procedures and applicable state and federal government rules and regulations.
    6. To develop and improve knowledge and skills in Member Service Areas.
    7. To process member transactions without error; troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
    8. To maintain a professional work environment and businesslike appearance.
    9. To maintain a dependable record of attendance and timeliness.
    Knowledge and Skills:
    Experience One year to three years of similar or related experience.
    Education A high school education or GED.
    Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
    Other Skills Able to operate a 10-key calculator, typewriter, and computer keyboard.
    Physical Requirements  
    Work Environment  
    Disclaimer:Must be able to work and travel to different credit union locations as determined by management.
    This Job Description is not a complete statement of all duties and responsibilities comprising the position.