• TMSM COC
  • Customer Service Representative

    SUMMARY OF POSITION:

    Responsible for: investigating credit, maintaining cash drawers, soliciting current and former customers and performing clerical activities.

    ESSENTIAL JOB FUNCTIONS:

    • Answer telephones and greet customers in a friendly and professional manner.
    • Solicit all customers at the counter and pass out customer recommend cards.
    • Receive and apply mail payments and counter payments to customer’s accounts.
    • Open mail, investigate credit and process loan applications in a thorough and expedient manner.
    • Maintain  and secure cash drawer and accounting activities i.e. balancing and preparing deposits daily. Insure that the cash drawer consistently balances.
    • Perform all clerical activities including filing and typing, and assembling folders with sales finance and loan contracts.
    • Prepare and distribute all assigned branch reports in a timely manner.
    • Effectively solicit current and former customers for additional business as assigned.
    • Respond to credit inquiries and promptly inform the manager.
    • Assist in maintaining the office in a neat and professional manner.
    • Monitor the office inventory and requisition additional supplies as needed.
    • Other duties and responsibilities as assigned.

    PHYSICAL DEMANDS:

    • Requires the use of a computer terminal.
    • Ability to speak to and hear customers via the telephone and in person.
    • Pick up mail from the post office and night deposit bag from the bank.

    QUALIFICATIONS (Minimum)

    1. EDUCATION/EXPERIENCE
      • High school graduate or equivalent experience preferred.
    1. ADDITIONAL REQUIREMENTS/SKILLS
      • Typing, basic computer knowledge and good communication skills.

    The above description outlines the most significant job functions performed but may include other similar functions or assignments not specifically mentioned.