The Service Advisor is the first line of customer engagement within our busy Service department. The Service Advisor greets in-person and remote customers, records repair needs and operating complaints, documents information, and performs a preliminary inspection of the equipment to start the assessment process. This customer-facing role acts as a liaison between the customer and the Service department providing ongoing updates throughout the assessment and repair process. Our Service Advisors are skilled customer service pros that make all customers feel welcomed and a top priority even in a fast-paced setting that requires a calm demeanor and steady work ethic.
This position will work weekend shifts Friday-Sunday, 6am-6pm.
Candidates must be able to pass a pre-employment background check, physical, and drug screen. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in the work environment.