Role: To administratively assist consumer loan applicants with their loan applications submitted online and by telephone. Provide clerical and administrative support needed to process and close member loans via DocuSign. Ensure accuracy and completeness of all loan applications, documentation and lien perfection. Assist applicants with additional lending needs through member application interview process.
Essential Functions & Responsibilities:
Responsible for maintaining online and telephone loan applications including HELOC's, in an accurate and timely manner. Contact applicants to compete loan applications, verify collateral and prepare loan for review by credit analyst. Contacts member regarding decision and arranges closing via DocuSign or branch to complete funding of loan.
Responsible for generating loan production by outbound calling efforts.
Identifies member’s need for ancillary products and payment protection. Identify cross sell opportunities for additional loan products and services based on individual member needs.
Other duties as assigned.
To provide prompt, accurate, courteous, friendly, timely and professional service to all applicants.
Prepare files for underwriting. To produce loan documents, reports, and new accounts in a timely fashion, with accuracy.
To maintain a working knowledge of the credit union's loan standards and governmental regulations.
To maintain a dependable record of attendance and timeliness.
Knowledge and Skills:
One year to three years of similar or related experience.
A high school education or GED.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Must have good oral and written communication skills.
Proficient with Microsoft products (Outlook, Word, Excel)
Proficient with 10-key calculator, typewriter, and keyboard skills.
Disclaimer: Must be able to work and travel to different credit union locations as determined by management.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.