Loan Servicing Specialist

Duties and Responsibilities:

Level I

• Respond to customer inquiries both by phone and email.
• Respond to internal customer inquiries via CRM and email.
• Process Loan Payments.
• File maintenance
• Maintain positive relationships with multiple lenders and support staff.
• Setup maintenance of automatic payments.
• Verification of Mortgages
• Assist other areas and special projects as needed.
• Filing of all documents received.

In addition to the above duties, Loan Servicing Specialist II will also execute the following:

• Payoff Transactions
• Verification of newly boarded loans                                               
• Verification of maintenance
• Daily report monitoring
• Balancing of internal General Ledgers
• Assist other areas and special projects as needed.
• Manage flow of Mortgage loans into system
• Process all retail loan modifications, renewals, and extensions.

Qualifications:

Ability to & Knowledge of: 

• Work behaviors demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey. 
• Interacts effectively with others to establish and maintain smooth working relations.
• Developing, sponsoring, or supporting the introduction of new and improved methods, products, procedures, or technologies.

• Working in a conscientious, consistent, and thorough manner.

• Communicating ideas and information verbally to ensure that information and messages are understood and have the desired impact.
• Adheres to The Busey Promise service standards of Service Excellence in order to anticipate and exceed the needs of our customers, both internal and external.

Education:

• Requires High School diploma; higher education preferred.

• Experience with lending preferred.
• Requires knowledge of Microsoft Office.

Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

 Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, work authorization status, work disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.