• TMSM COC
  • Universal Banker II

    Posted: 07/03/2022

    Town and Country Bank is seeking a Universal Banker II in Fairview Heights, IL. 

    ABOUT US:

    At Town and Country Bank and Peoples Prosperity Bank, our mission is to empower the financial well-being of our communities, one person at a time. We successfully uphold this mission by sticking to our core values of Teamwork, Achievement, Authenticity, Passion, and Positive Thinking.

     

    Teamwork means we help each other. We stay on top of our responsibilities, take ownership of situations and outcomes, offer and ask for help when needed, and celebrate each other’s successes.

    Achievement means we are motivated by success. We work diligently towards goals, contribute to a productive environment, are subject-matter experts, and communicate quickly.

    Authenticity means be yourself. Be open and respectful. We know the value of the employee voice, and we want people who aren’t afraid to share their ideas and perspective.

    Positive thinking means believe you can, and you will. We demonstrate positivity and level-headedness, provide encouragement, act with enthusiasm, and influence others to do the same.

    Passion means we love our mission. We are self-motivated, mission-oriented, lead by example, and proactively seek new ways to share our knowledge and services with our communities.

    The Core Values work together to create an engaging, authentic culture and lead to growth for our customers and the company. We hire, review, reward, and recognize our teammates based on these characteristics, so it’s important that you share these values to be part of our team.

     

    JOB SUMMARY:
    The Universal Banker II provides exceptional, friendly customer service though face-to-face and phone interactions with customers. The Universal Banker II assists customers with bank transactions in addition to opening and managing their bank accounts and finances. Engages customers in building a banking relationship while embracing and promoting Town and Country’s Core Values of teamwork, achievement, authenticity, passion, and positive thinking.


    CORE ACCOUNTABILITIES:
    • Engage with current customers
    • Excellent customer experience
    • Linking customer needs
    • Operational security
    • Connection calls


    ESSENTIAL FUNCTIONS AND DUTIES:
    • Advises current and prospective customers on bank products and services that are best suited to their needs
    • Assists customers with opening and managing their bank accounts and finances; refer customers to other staff within the bank as needed
    • Conducts customer outreach activities and identifies opportunities for cross selling and referrals
    • Ensures efficiency of branch services operations and adhere to policies and procedures
    • Creates positive public perceptions of the bank through courteous and friendly interactions
    • Completes bank transactions timely and accurately while acting as teller and banker
    • Manages cash drawer by balancing throughout work shift, counting, and packaging currency and coins, reconciling transactions, and maintaining supply of cash and currency
    • Maintains customer confidence and protects bank operations by keeping information confidential
    • Asks questions to identify customer needs and make referrals to other areas of the bank
     

    QUALIFICATIONS:
    • Minimum of two years’ experience in sales or customer service
    • Minimum of one year experience as Teller or Universal Banker I preferred
    • In-depth knowledge of banking practices and regulations
    • Team-oriented with a positive outlook
    • Exceptional communication and customer service skills
    EDUCATION:
    • High school diploma or equivalent
    • Previous banker training preferred