• Customer Support Representative

    Posted: 09/04/2022

    We firmly believe our Customer Support team is here to advocate on behalf of the customer, that's why we call them Customer Advocacy Representatives.

    Wisper ISP exists to create opportunities; We just happen to provide wireless internet to rural markets.

    We believe in building leaders within all levels of our company. To hire and retain employees who exemplify our Core Values, Wisper offers:

    • Competitive salaries
    • Generous health insurance options
    • Dental
    • Vision
    • 401(k) plan with up to 4% company match
    • Paid holidays
    • PTO
    • Long & short-term disability insurance
    • Life insurance, and more!

    At Wisper, our culture revolves around building people and developing leadership regardless of rank, level or department within the company. Wisper is growing at break-neck speeds and we are looking for teammates to build with us. If you love collaboration, love learning, can't give up until you have found a solution, join our Customer Experience team and become a service legend.

    Customer Advocacy Representative

    You will be entrusted with crafting and delivering the highest caliber of experience to our current and potential customers. In this role you will be the voice of Wisper. Your skill and determination will help us become the company that people write books about.

    What You'll Do:

    • Connect with our customers using phone, email, chat, SMS, or in-person
    • Serve our customers by following Billing, Sales, and Technical procedures with precision
    • Connect potential customers to the right service by determining eligibility, selling packages & scheduling jobs
    • Rescue customers with basic troubleshooting of their internet connection
    • Assist customers with billing needs including taking payment, explaining bills, etc.
    • Ensure customers have access to online systems (bill pay, email account, etc)
    • Support the customer through related administrative tasks
    • Perform other related duties as directed

    Schedule: Monday- Friday 11:30 AM to 8 PM, weekend rotation shift
    Pay: $16.50 - $17.50 Hourly

    This position is eligible for Work from Home --occasional in-office work/attendance is required. Candidate must live within one hour's driving distance from the local office

    **Internet connection requirements for remote work include speeds exceeding 25 Mbps down and 3 Mbps up (Satellite and/or cellular connection are not sufficient)

    Position Requirements

    • High School Diploma or equivalent
    • Regular & predictable attendance required
    • Legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future
    • Must pass a background check & drug screen

    Desired Skills & Competencies

    • Insatiable desire to exceed customer expectations
    • Ability to make customers feel heard and special
    • Ability to quickly build rapport and credibility
    • Inability to settle for "good enough"
    • Adaptable to fast-paced environment & able to prioritize job duties
    • 1+ year customer service experience
    • Fluent in spoken and written Spanish
    • Comfortable with Microsoft Office and similar software packages
    • Ability to communicate effectively and professionally via phone and in writing

    Working Conditions

    • Fast-paced environment with multiple changes to schedules & fluctuating priorities
    • Work is performed primarily inside an office at a desk

    Physical Requirements: Light: Lifting 0-10 lbs.