Member Relations Manager

Reports to:  

Executive Director

Supervises:

    Marketing and Communications Coordinator

    Assistant to the Executive Director

    Chamber interns

Overview: 

The Member Relations Manager (MRM) plans and executes a strategic business membership sales plan for the Chamber.  The MRM identifies prospects, determines their needs, communicates the Chamber’s value and closes the sale.  The MRM grows the Chamber’s membership by driving a sales strategy that projects the Chamber’s message/brand to all of our stakeholders. The MRM works closely with each member of the Chamber staff and the Executive Director but works independently and is responsible for the success of the membership sales plan. The Director must be able to conduct “high-level” business interactions independently and as part of a coordinated team.

Responsible for:

• Facilitating Chamber Investment Plan (CIP)

• Identifying potential members through a sales pipeline

• Developing membership processes and maintaining ChamberMaster

• Building relationships with Chamber members through direct contacts

• Organizing and scheduling some events

• Managing staff and tasks that report to position

• Promoting Chamber and telling our story

• Performing general office duties

Responsibilities and duties:

• Facilitating Chamber Investment Plan

  • Working with CIP Action Team to finalize a step-by-step process for implementing the plan

  • Creating a CIP worksheet from the plan

• Identifying potential members through a sales pipeline

  • Develop pipeline

• Developing membership processes for and maintaining Chamber master 

  • Writing process for :

    • Potential members

    • New members

    • Membership retention

    • Dropped members

    • Barter members

• Building relationships with Chamber members and keeping membership information updated through direct contacts

  • Contacting Chamber members for a variety of items – welcome calls to new members, initial calls to potential members, confirmation calls for meetings and events, follow up outstanding invoice calls, etc.

• Organizing and scheduling events, meetings, etc. including:

  • Chamber Ambassador Meetings

  • Chamber Action Teams

• Managing staff and tasks that report to position

• Promoting Chamber and telling our story

• Performing general office duties

• All other duties as assigned

Qualifications:

• Associates Degree or Bachelor’s Degree in Business or other relevant experience

• Business/sales experience

• Excellent verbal or written communication skills, including on the telephone, e-mail, etc.

• Willingness to learn new software and database management programs

• Ability to multi-task, prioritize work and maintain a working list for all items

• Excellent typing and proofreading skills

• Must be able to work independently, resourcefully and without constant supervision

• Willing to do whatever it takes to get the job done – all other duties as assigned

• Strong customer service skills with the ability to get buy-in from members and build relationships

• Creative strategy development and initiative catalyst

Software/apps:

• Proficient with Microsoft Office Suite (i.e. Word, PowerPoint, Outlook)

• Willingness to learn ChamberMaster and Constant Contact

Skills:

• Task driven by worksheets and able to balance several items at once

• Exceptional customer service and willing to go the extra mile to assist members and the community

• Always thinking Chamber – looking for new ideas, seeking out new members, watching for new businesses, watching social media pages

• Written and oral communications

• Highly organized and detail oriented

• Works in a team environment

• Leadership of a diverse team

• Amazing customer service

• Looking for an “Owner of their job, not a renter”

Other:

• The Troy/Maryville/St. Jacob/Marine Chamber of Commerce sits on the property owned by the Triad School District and the property is marked as non-smoking.

• Chamber office hours are Monday through Thursday 8:30 a.m. – 4:30 p.m. and Friday 8:30 a.m. – 12:30 p.m. but subject to change.  Non-paid lunch is one hour.  A total of 35 hours/week.  

• This position is very task driven and there are always multiple events being planned.  The best applicant for this position will put 100% effort into the position.  

Compensation:

• Compensation is $15-$19/hour, based on experience.  Employee evaluated in 90 days with potential increase in compensation based on 90-day goal achievement.  

• Position includes accrual of vacation days (2 weeks after first year) and personal days (2) and also paid holidays (12 days) 

How to apply for the position:

• E-mail cover letter, resume and compensation requirements to dawn@troymaryvillecoc.com

• Include three professional references and contact information

• Qualified candidates will be contacted to set up an interview

• References will be called and a background check will be conducted for the final candidate