• Regional Experience Manager

    Posted: 07/03/2022

    Active - Regular Full-TimeManagement
    Requisition ID: 1969

    Basic Qualifications:  

    High School Diploma or GED;
    Minimum five years of professional experience working in the financial services industry.
    Minimum two years of supervisory and managerial experience of branch staff and programs in a financial institution.
    Personal Computer experience to include Microsoft Office products.

    Preferred Qualifications: 

    Bachelor’s degree in Business Administration or a related field.
    Experience in Business Development

    Primary Functions:  

    The Regional eXperience Manager (RXM) oversees all branches in their area. Responsibilities include ensuring the branches achieve sales goals, are operationally sound and offer exceptional member service.  The RXM assists their Branch Managers in coaching and developing employees. The RXM is responsible for planning both short- and long-range goals for their branches and guiding the branches toward success.

    DUTIES AND RESPONSIBILITIES include the following:

     Create and Implement Sales Programs: The RXM creates programs to meet production goals. They must implement strategies to meet company objectives and increase revenue. As part of this responsibility, the Regional eXperience Manager must seek ways to expand sales opportunities within their region by finding new members and ensuring member satisfaction to retain an existing member base.

     Manage Branch Personnel: The hiring, training and performance management of branch staff is a component of a RXM’s job.  RXMs oversee new hire training programs, provide continued training and professional development opportunities, and complete performance evaluations for the branch network

     Research Regions and Understand Industry Trends: RXMs must research the region and keep up to date on trends in the field. They research potential members, review sales leads and establish communication with potential members to build relationships that could lead to sales for SCU.

     Consistently demonstrates a positive attitude, always respectful in interactions with members and teammates. Display professional behavior and appearance always. Confident in public interactions and settings. 

     Responsible for the delivery of excellent member experience and engagement, both internally and externally.  Create a “best in class” experience for members and potential members through every interaction.

     Work with Branch Managers in the region to uncover and evaluate events in the community in which Scott Credit Union (SCU) can participate. Participation in the events will increase SCU brand awareness as well as create memorable experiences for SCU members and communities.  As events are added, the RXM will work with the Branch Manager to develop and cultivate relationships with business owners and leaders in the community. 

     Accountable for handling various tasks simultaneously on a routine business day.

     Ensures consistent delivery of SCU’s Member Engagement model technology including tablets, enhanced ATM’s and other digital service channels available to SCU members.

     Must be able to manage conflict, take initiative to resolve conflict, and possess a high level of emotional intelligence.

     Responsible for all activity of a branch or branches of the Credit Union within the geographic boundaries. Establishes and maintains a uniform member experience across all branches.

    Duties, responsibilities, and activities may change at any time with or without notice.

    Supervisory Responsibilities:   

    Supervises branch managers within their respective region. Is responsible for the overall direction, coordination, and evaluation of branch personnel within the region.

    Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to: training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems, seeking Management’s assistance when necessary, attending Supervisory meetings as well as any ongoing training sessions and communicate new information to the staff.

    Provide tactical leadership and management for the assigned branch office(s). Provide direction to effectively coach and motivate employees.  Hold consistent staff meetings and ensure staff is updated on changes in policy and procedures. Maintain high morale and teamwork within the branch. Provide direction and coordination of communication and teamwork with other branches and departments to support the credit union’s goals. 

    Work Schedule:

    Full Time Position - Monday through Saturday
    Varied hours and schedule depending on operational needs.


    Edwardsville, IL Headquarters - Member eXperience Department. However, work location may change according to SCU staffing needs.