• TMSM COC
  • Branch Manager - Troy

    Posted: 04/11/2021

    Branch Manager
    Troy 

    “Exceeding Member Expectations”
    It is what we do at 1st MidAmerica Credit Union!

    1st MidAmerica Credit Union has over 86 years of history servicing members of the Metro East, Illinois and Kansas City areas. We have 11branches currently throughout the area servicing over 68,000 residents in 31 counties!


    We are looking for service-oriented individuals to fill a Branch Manager position at our Troy Branch. If you enjoy helping people, motivating a team and are detail oriented, we encourage you to apply and become part of our team!

    This position comes with a world-class benefits package that includes: Medical, Dental and Vision insurance, both in and out-of-network coverage, with eligibility for 100% company paid medical on preventative care. We also offer 100% company paid Life, ADD and LTD insurance. Company paid technical training and $2K per year in tuition reimbursement for other relevant coursework. But what is even more world class is our 401K program! We contribute 10% of an employee's annual salary after one year of service - no employee contribution required.

    Don't miss out on an opportunity to join a growing organization that is a dedicated part of your community!

    Role
    Plans, directs and organizes the daily operational activities of the credit union branch. Provides quality service to members in the areas of account transactions, loan application and new accounts.

    Knowledge, Skills and Abilities

    » 3-5 years current and related experience in a credit union/banking environment
    » Associates degree or completion of specialized course of study
    » Personal Computer proficiency - including Microsoft and Windows applications. Must be proficient in Microsoft Word, Excel and Outlook.
    » Knowledge of credit reporting and lending practices
    » Experience with banking/financial/lending operating system(s) strongly recommended
    » Strong verbal and written communication skills.
    » Courtesy, tact and diplomacy are essential elements of the job. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Contacts both inside and outside the organization become important and fostering sound relationships with other entities becomes necessary and often requires the ability to influence or promote ideas or services to others.

    Essential Functions and Responsibilities

    » Responsible for developing and maintaining a highly motivated, well-trained staff while promoting effective employee relations.
    » Responsible for branch performance results relative to established objectives through effective leadership and execution of superior sales and service behaviors.
    » Monitors key products/sales within the branch to ensure sound business practices for the credit union, exceptional service for members and that employees are recognizing opportunities to educate members on what products and services are available that may enhance their financial wellbeing.
    » Prepares, implements and supervises annual/monthly budget for the branch that is consistent with the overall strategic plan and budget of the credit union.
    » Manages the security and safety of the branch, with responsibility to analyze security and safety procedures and to alert staff of any changes.
    » Responsible for building the credit union’s presence in the community. Represents the branch, as appropriate, in its relationships with members, employer groups, community organizations and vendors.
    » Responsible for developing new members, while maintaining and expanding existing member relationships.
    » Provides informed, courteous and professional service to members as well as internal and external customers/contacts.
    » Troubleshoot and resolve inquiries in a timely, friendly and accurate manner. Ensures that departmental staff provides same level of expected service.

    This description is not a complete statement of all duties and responsibilities comprising this position.

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