Posted: 10/01/2023

    Job Summary:  AYR patient service responsibilities include:  assembling patient trays in a timely and accurate manner ensuring that all items are placed on the tray according to the patients request and therapeutic diet order.  Cafeteria service responsibilities include:  serving all cafeteria customers in a timely and courteous manner; accurate cash handling and operation of cash register.

    Service and Quality Standards:

    1.    Service
    Is Customer focused
        Anticipates customer needs
        Adheres to customer service standards
    Is Competent, caring and compassionate
        Treats coworkers and customers with dignity and respect
        Demonstrates competent, caring and compassionate behavior 
            to customers and coworkers
    2.    People
    Is conversation conscious
        Assures confidentiality of patient and employee information
    Is positive in interactions with others
    Is courteous and respectful
        Promotes a harassment free environment
        Inspires the trust of others
    Acts in accordance with hospital policies and code of conduct
    3.    Quality
    Is excellent in patient care and service
        Demonstrates multidisciplinary cooperation
        Assists in obtaining excellent satisfaction scores of feedback
    Is safety conscious
        Demonstrates safety consciousness and supports safety initatives
    Is involved with improvement efforts
        Supports performance improvement
        Seeks ways to improve systems and services
        Shows commitment to improvement efforts
        Meets mandatory educational requirements
    4.    Growth
    Is a loyal ambassador
        Demonstrates commitment to hospital mission and vision
    Is active and involved
        Supports hospital initiatives
        Champions innovation and supports change
    Is a positive role model
        Fosters team cooperation
    5.    Finance
    Is a good steward of hospital resources
        Develops/uses efficient work methods
    Is cost effective
        Conserves organizational resources

    Job Responsibilities:

    Room Service:  processes  patient meal requests by assembling trays based on the items printed on meal tickets according to the patients request and physician ordered therapeutic diet.   All items,  both hot and cold, are handled according to HACCP guidelines to ensure patient safety and satisfaction.    Follows guidelines of diet when preparing and portioning menu items.  

    Cafeteria Service:   serves all cafeteria customers in a timely and courteous manner.  Follows menu guidelines for portion sizes and uses proper food safety and handling guidelines when serving and stocking food.  

    Uses all equipment assigned in accordance with department safety and sanitation standards. Properly cleans all equipment after use. Reports all equipment problems promptly to a manager

    Actively supports and participates in performance improvement activities.

    Treats all information and data within the scope of the position with appropriate confidentiality and security.

    Cooperates fully in all risk management activities and investigations.
    Knowledgeable of, observes and complies with hospital safety policies, emergency procedures, and standard precautions.

    Mandatory Inservice and Training Requirements


    Education Requirements and Other Requirements:

    Education Level: High School Diploma or equivalent

    Certification/Licensure: Must be able to read, write, and speak English

    Experience Requirements: Prior food service experience necessary

    Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues.   Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

    Physical Activity:
                                NA    0-25%    26-75%       76-100%

    Lift/Carry                                     X
    Reach Overhead
    Stand                                                                          X
    Walk/Move About                                         X                                                

    The most significant duties have been included in this description.  Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.

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