Posted: 09/10/2023

    Job Summary

    Facilitates continuing education programs and events offered through the Education Department, and is the administrator of the HealthStream learning system. Holds responsibility for the oversight and management of HealthStream for the Anderson Healthcare organization.  Maintains proficient computer skills for creating and maintaining databases and publications.  Provides assistance to other departments and the community with the scheduling of events and programs and the maintenance of educational records.  Oversees contract management of student affiliation agreements and assists with student experiences.  Assists with other functions of the Education Department including Hospital Orientation for new employees and American Heart Association programs. 


    Service and Quality Standards:



    Is Customer focused

                    Anticipates customer needs

                    Adheres to customer service standards

    Is Competent, caring and compassionate

                    Treats coworkers and customers with dignity and respect

                    Demonstrates competent, caring and compassionate behavior

                    to customers and coworkers


    Is conversation conscious

                    Assures confidentiality of patient and employee information

    Is positive in interactions with others

    Is courteous and respectful

                    Promotes a harassment free environment

                    Inspires the trust of others

    Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.


    Is excellent in patient care and service

                    Demonstrates multidisciplinary cooperation

                    Assists in obtaining excellent satisfaction scores of feedback

    Is safety conscious

                    Demonstrates safety consciousness and supports safety initiatives

    Is involved with improvement efforts

                    Supports performance improvement

                    Seeks ways to improve systems and services

                    Shows commitment to improvement efforts

                    Meets mandatory educational requirements


    Is a loyal ambassador

                    Demonstrates commitment to hospital mission and vision

    Is active and involved

                    Supports hospital initiatives

                    Champions innovation and supports change

    Is a positive role model

                    Fosters team cooperation


    Is a good steward of hospital resources

                    Develops/uses efficient work methods

    Is cost effective

                    Conserves organizational resources



    Job Responsibilities:

    Oversees the HealthStream learning system by developing programs, maintaining accurate records,

    troubleshooting problems, assisting with department reports and communicating updates with  


    Assists with coordination, scheduling and implementation of educational events and programs for hospital staff and the community, including production of materials, handouts, and flyers for programs and maintenance of attendance records.

    Utilizes computer skills and computer programs effectively, accurately and in a timely manner.

    Demonstrates flexibility to meet staffing needs of department/organization.

    Maintains a well-organized and functional unit, including correspondence of messages, tidiness of  

    department, and maintenance of department forms and supplies. 

    Assists with the orientation of new employees, including coordinating and implementing parts of    

    Hospital Orientation, which includes public speaking.

    Coordinates, schedules and instructs BLS courses.

    Assists in the maintenance of the Training Site Manager program, and instructor and provider documentation for the American Heart Association programs, including creation and distribution of cards in a timely manner.

    Oversees the student volunteer program, including orientation of the volunteers and organizing activities and volunteer sites.

    Manages the high school student programs, including orientation, scheduling and oversight, and   

    assists with the placement of other student experiences.

    Assists with the initiation, revision, and maintenance of the clinical affiliation agreements for clinical 


    Assists with the coordination of multimedia equipment and hospital meeting space, including oversight of Meeting Room Manager.



    Education Requirements and Other Requirements:


    Education Level: High school diploma or equivalent required.  Associate degree or higher in healthcare field preferred. 


    Certification/Licensure: BLS certification within 30 days of hire.  BLS instructor certification required within 6 months of hire.


    Experience Requirements: Excellent computer skills required. Excellent organizational skills required.  Previous IT background or work with computer programs preferred. Previous teaching experienced preferred.



    Working Conditions: Exposure Category III

    Tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment.

    The normal work routine involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids.  Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.