Job Summary: 

Facilitates continuing education programs and events offered through the Education Department, and is the administrator of the HealthStream learning system. Holds responsibility for the oversight and management of HealthStream for the Anderson Healthcare organization.  Maintains proficient computer skills for creating and maintaining databases and publications.  Provides assistance to other departments and the community with the scheduling of events and programs and the maintenance of educational records.  Oversees contract management of student affiliation agreements and assists with student experiences.  Assists with other functions of the Education Department including Hospital Orientation for new employees and American Heart Association programs. 

Service and Quality Standards:

Service

Is Customer focused

                Anticipates customer needs

                Adheres to customer service standards

Is Competent, caring and compassionate

                Treats coworkers and customers with dignity and respect

                Demonstrates competent, caring and compassionate behavior

                to customers and coworkers

People

Is conversation conscious

                Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

                Promotes a harassment free environment

                Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

Quality

Is excellent in patient care and service

                Demonstrates multidisciplinary cooperation

                Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

                Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

                Supports performance improvement

                Seeks ways to improve systems and services

                Shows commitment to improvement efforts

                Meets mandatory educational requirements

Growth

Is a loyal ambassador

                Demonstrates commitment to hospital mission and vision

Is active and involved

                Supports hospital initiatives

                Champions innovation and supports change

Is a positive role model

                Fosters team cooperation

Finance

Is a good steward of hospital resources

                Develops/uses efficient work methods

Is cost effective

                Conserves organizational resources

Job Responsibilities:

Oversees the HealthStream learning system by developing programs, maintaining accurate records,

troubleshooting problems, assisting with department reports and communicating updates with  

departments.

Assists with coordination, scheduling and implementation of educational events and programs for hospital staff and the community, including production of materials, handouts, and flyers for programs and maintenance of attendance records.

Utilizes computer skills and computer programs effectively, accurately and in a timely manner.

Demonstrates flexibility to meet staffing needs of department/organization.

Maintains a well-organized and functional unit, including correspondence of messages, tidiness of  

department, and maintenance of department forms and supplies. 

Assists with the orientation of new employees, including coordinating and implementing parts of    

Hospital Orientation, which includes public speaking.

Coordinates, schedules and instructs BLS courses.

Assists in the maintenance of the Training Site Manager program, and instructor and provider documentation for the American Heart Association programs, including creation and distribution of cards in a timely manner.

Oversees the student volunteer program, including orientation of the volunteers and organizing activities and volunteer sites.

Manages the high school student programs, including orientation, scheduling and oversight, and   

assists with the placement of other student experiences.

Assists with the initiation, revision, and maintenance of the clinical affiliation agreements for clinical 

students.

Assists with the coordination of multimedia equipment and hospital meeting space, including oversight of Meeting Room Manager.

Education Requirements and Other Requirements:

Education Level: High school diploma or equivalent required.  Associate degree or higher in healthcare field preferred. 

Certification/Licensure: BLS certification within 30 days of hire.  BLS instructor certification required within 6 months of hire.

Experience Requirements: Excellent computer skills required. Excellent organizational skills required.  Previous IT background or work with computer programs preferred. Previous teaching experienced preferred.

Working Conditions: Exposure Category III

Tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment.

The normal work routine involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids.  Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.