Posted: 10/01/2023

    Job Summary:  
    Responsible for scheduling outpatient  diagnostic procedures.  To obtain correct patient demographics, physicians name and appointment type.  To utilize appropriate communication and interpersonal skills in all telephone contacts.  Responsible for maintaining working knowledge of procedures scheduled through the computer system.

    Service and Quality Standards:

    1.    Service
    Is Customer focused
        Anticipates customer needs
        Adheres to customer service standards
    Is Competent, caring and compassionate
        Treats coworkers and customers with dignity and respect
        Demonstrates competent, caring and compassionate behavior 
            to customers and coworkers
    2.    People
    Is conversation conscious
        Assures confidentiality of patient and employee information
    Is positive in interactions with others
    Is courteous and respectful
        Promotes a harassment free environment
        Inspires the trust of others
    Acts in accordance with hospital policies and code of conduct, and identifies any conflicts of interest.
    3.    Quality
    Is excellent in patient care and service
        Demonstrates multidisciplinary cooperation
        Assists in obtaining excellent satisfaction scores of feedback
    Is safety conscious
        Demonstrates safety consciousness and supports safety initatives
    Is involved with improvement efforts
        Supports performance improvement
        Seeks ways to improve systems and services
        Shows commitment to improvement efforts
        Meets mandatory educational requirements
    4.    Growth
    Is a loyal ambassador
        Demonstrates commitment to hospital mission and vision
    Is active and involved
        Supports hospital initiatives
        Champions innovation and supports change
    Is a positive role model
        Fosters team cooperation
    5.    Finance
    Is a good steward of hospital resources
        Develops/uses efficient work methods
    Is cost effective
        Conserves organizational resources

    Job Responsibilities:
        1.   Schedules and enters patient appointments in computer system
        2.   Verifies the accuracy of patient name, diagnosis, physician, etc., obtaining
                         all necessary information
        3.   Communicate any changes in schedule
        4.   Immediately enters cancellations in computer system
        5.   Attempts to reschedule appointment as needed
        6.   Contacts scheduled patients in the event of equipment failure
        7.   Coordinates schedules with other departments as appropriate
        8.   Does Clerk/Receptionist duties as needed



    Education Requirements and Other Requirements:

        Education Level:  High school diploma or equivalent preferred


        Experience Requirements:  Knowledge of medical terminology preferred.  Good telephone
                                                               manners and interpersonal skills.  Computer experience preferred.
    Working Conditions: 
    Extensive sitting – Office environment 

    Exposure Category II: Tasks that involve no exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a condition of employment.  Appropriate protective measures should be readily available to every employee engaged in Category II tasks.

    Physical Activity:

                                                                                                                    NA          0-25%     26-75%     76-100%


    Lift/Carry                                                                                                                  X

    Push/Pull                                                                                                                 X

    Reach Overhead                                                                                                     X

    Climb                                                                                                                       X

    Squat/Bend/Kneel                                                                                                                     X

    Sit                                                                                                                                                                    X

    Stand                                                                                                                                        X

    Walk/Move About                                                                                                                      X


    The most significant duties have been included in this description.  Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.

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