Support Services Manager / Full-Time

Chestnut Health Systems is seeking a full-time Support Services Manager to work at our Granite City, IL facility, servicing the Metro East and St. Louis, MO areas.

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. 

• Manage the coordination of support operations, including customer service, medical records, reception, financial intake, etc. for the Southern Region.
• Recruit and hire staff according to policy and procedures, and manage staff training as necessary.
• Provide management for direct reports at each assigned location, promoting excellence in customer service.
• Assist in the evaluation of the effectiveness of front office and medical records production and procedures, in consultation with direct reports. Make decisions and necessary changes to alleviate any immediate problem, and make recommendations to the director for changes required to improve efficiency of workflow.
• Prepare, review, and analyze reports and surveys for front desk operations, working with direct reports to coordinate and oversee improvements as necessary, to assist in evaluation of the effectiveness of the organization.
• Participate in development and review of the Medical Records and Front Desk procedure manuals annually or as necessary to assure compliance with all regulations and standards.
• Maintain positive and professional working relationships with all management staff, supervisors of clinical services, and administrative staff.
• Work with the Data Team to evaluate effectiveness of EMR and scanning software, and make recommendations to resolve any issues.
• Regularly attend meetings to manage and problem-solve administrative and front office issues with other departments, promoting excellence in customer service.
• Participate in on-going trainings to stay abreast of new office technology, communication, and management skills; particularly those governing handling and storage of confidential materials and front office procedures.
• Complete staff performance evaluations according to Chestnut policies and procedures.
• Conduct regularly scheduled management meetings with coordinators to provide feedback on their performance, and identify their input for suggested improvements in workflow.
• Document all significant meetings with direct reports using appropriate tools as described by the personnel policies.
• Attend clinical program/supervisor meetings to assess needs, identify problems, and make recommendations for changes necessary to assure quality support services for assigned site(s). Facilitate necessary changes and issues in a positive and effective manner.
• Coordinate with director and staff to assure preparation for all licensure, certification, federal and state audits.
• Participate in the budget process for Southern Region, evaluating staffing needs for support departments.
• Promote the teamwork approach with direct reports, and their staff.
• Promote the recovery model of treatment by showing respect and courtesy when interacting with consumers to provide a safe and welcoming environment.
• Promote Chestnut’s culture of customer service excellence through the adherence to Chestnut’s behavioral standards for customer service.
• Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including, but not limited to, financial and client information.
• Perform other duties as assigned.

• Position requires a minimum of a Bachelor’s degree in Heath Information Management, Office Management, and/or Business Administration, or a minimum of five (5) years’ supervisory experience in the area of support services, in a healthcare or behavioral healthcare environment required.
• Experience using an electronic health record and/or electronic billing software required.
• Advanced skills using Microsoft Office Outlook and Word with intermediate skills using Excel required.
• Must have an attention to detail and have excellent interpersonal and organizational skills.
• Requires experience and understanding of Medicaid regulations, DMH, SUPR, and TJC standards.
• Must demonstrate the ability to communicate clearly and professionally with a diverse group of people and maintain appropriate working relationships exercising good judgment and discretion.
• Must be able to commute to various Chestnut locations to supervise staff.
• Must have a valid driver’s license, private automobile insurance and be insurable.
• Satisfactory completion of Chestnut’s background checking process.

This full-time position includes an excellent compensation and benefits package including health, dental, vision, life, and disability insurance, a retirement savings plan, generous paid time off benefits, and more.    

***For additional information and inquiries text "Chestnut" to 97211

Chestnut welcomes applications from qualified individuals with recovery experience.