Help Desk Support Specialist

Job Summary:  Are you a tech savvy person that enjoys helping people?  We are looking for a Help Desk Support Specialist to temporarily join a growing team.  Duties include:

• Answers all incoming calls and emails, instant messages, and helpdesk voicemails.
• Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.
• Diagnose and resolve issues related to difficulties with hardware, software, and the network.
• Document issues, troubleshooting steps and resolution in the Help Desk ticketing system to keep teammates and users informed of issue status.
• Monitor the ATM network and troubleshoot issues, escalating to appropriate areas.
• May travel to offsite locations to fix issues and/or install/upgrade equipment.
• Install and configure new workstations, laptops, and any other IT equipment.
• Maintain ongoing organization and cleanliness in assigned IT technician areas.
• Create and update knowledge (solutions) base articles on issues or equipment installs/resolutions.

Location: Edwardsville, IL
Position type: Full time, Temporary (90 days)
Pay: $16.90/hr - $21.99/hr, BOE

Qualifications

• Degree in Information Technology and/or 1-2 years of Help Desk Support experience
• Proficient in Microsoft 365 and desktop deployment and support
• Ability to calculate discounts, proportions, and percentages

How To Apply: Submit a completed application to the Edwardsville location at www.expresspros.com or email your resume to Sarah.Rice@ExpressPros.com

Benefits Available to Express Associates:

• Holiday Pay (6 Days observed)
• Medical Plan
• Dental Plan
• 401(k) Retirement Savings Plan