• Help Desk Support Specialist

    Posted: 05/21/2023

    Job Summary:  Are you a tech savvy person that enjoys helping people?  We are looking for a Help Desk Support Specialist to temporarily join a growing team.  Duties include:

    • Answers all incoming calls and emails, instant messages, and helpdesk voicemails.
    • Create, resolve, escalate, and close Help Desk tickets using the Help Desk management system.
    • Diagnose and resolve issues related to difficulties with hardware, software, and the network.
    • Document issues, troubleshooting steps and resolution in the Help Desk ticketing system to keep teammates and users informed of issue status.
    • Monitor the ATM network and troubleshoot issues, escalating to appropriate areas.
    • May travel to offsite locations to fix issues and/or install/upgrade equipment.
    • Install and configure new workstations, laptops, and any other IT equipment.
    • Maintain ongoing organization and cleanliness in assigned IT technician areas.
    • Create and update knowledge (solutions) base articles on issues or equipment installs/resolutions.
    Location: Edwardsville, IL
    Position type: Full time, Temporary (90 days)
    Pay: $16.90/hr - $21.99/hr, BOE

    • Degree in Information Technology and/or 1-2 years of Help Desk Support experience
    • Proficient in Microsoft 365 and desktop deployment and support
    • Ability to calculate discounts, proportions, and percentages
    How To Apply: Submit a completed application to the Edwardsville location at www.expresspros.com or email your resume to Sarah.Rice@ExpressPros.com

    Benefits Available to Express Associates:
    • Holiday Pay (6 Days observed)
    • Medical Plan
    • Dental Plan
    • 401(k) Retirement Savings Plan