• Crisis Counselor (Mobile Crisis Response Team - Fairview Heights)

    Posted: 03/27/2022

    •  Crisis
    •  Fairview Heights, IL, USA
    •  Hourly
    •  Full Time

     Health, Dental, Vision & Life Insurance; Health Savings Account; Retirement Plan; Employee Assistance Program; Paid Health, Vacation & Personal Time; Paid Holidays; Paid Parental Leave; Paid Short Term Disability.

    Crisis Counselor II



    The Crisis Counselor II works collaboratively as part of the Mobile Crisis Response Team, responding to mental health crises in adults and children within St. Clair County. Ensure complete crisis assessments are made for all ages using evidence-based tools to determine the appropriate level of care and support needed. Provided follow-up supports to all clients encountered through the crisis program.


    • Ensure you/team responds immediately to the location of a behavioral health crisis to screen an individual's needs and assist the individual in receiving the appropriate level of care.
    • Provide guidance by telephone to mobile crisis responders in the field
    • Communicate effectively within a team environment to meet the needs of those experiencing behavioral health crises
    • Provide brief therapeutic interventions as follow-up support to all who have engaged with our Mobile Crisis Response Team.
    • Completes screenings, assessments, and other necessary clinical documentation.
    • Maintain compliance with COA and other regulatory agency requirements.
    • Ensure that all documentation is completed timely and accurately.
    • Assist in coaching new crisis team staff in evidence-based tools and best practices for Mobile Crisis
    • Assists clients in transition to other levels of service and connect families with the appropriate resources in the community.
    • Work across departments to collaborate on suicide prevention practices and crisis needs
    • Assist with after-hours crisis collaboration; including after-hours consultation
    • Completes other duties as assigned.


    • Strong organizational and time management skills.
    • Excellent interpersonal and written communication skills.
    • Excellent engagement skills.
    • Willingness and ability to flex schedule as program needs change.
    • Skill in providing diagnostic, preventive, and/or therapeutic services to individuals.
    • Must possess the knowledge, personal qualities, and practice skills to work effectively with professionals in other organizations and from other disciplines and to provide services in a manner that reflects understanding and appreciation of multiculturalism.


    • Master's Degree in counseling and guidance, rehabilitation counseling, social work, or psychology or Bachelor's degree with 5 years relevant experience is required
    • Previous mobile crisis response experience is required
    • Must be at least 21 years of age
    • Must possess and maintain a valid driver's license
    • Must possess and maintain proof of automobile insurance
    • The ability and willingness to actively participate in a fast-paced, multidisciplinary team environment.

    CARE & TCI

    One of the essential job functions of any position within the agency is to align your performance with our overarching philosophy of CARE. All decisions, actions, communication, and performance should align with the six CARE principles (Developmentally Focused, Family Involved, Relationship-Based, Ecologically Oriented, Competence Centered, and Trauma-Informed). Not only must you complete the CARE training with satisfactory participation, but you must then put that training into practice in your everyday work.

    Every employee must also pass TCI training with a satisfactory grade in written and/or physical testing. All employees must remain current on refresher training that is provided monthly at all locations. You will be tested every 6 months on the physical portion, if applicable to your position. You will be tested annually on the written portion regardless of your position. If you are not current on your TCI refresher training every six months, you will be required to retake the full course. If you do not pass either test, you may be required to retake the full course. Not only must you complete the TCI training with satisfactory participation, but you must then put that training into practice in your everyday work