• TMSM COC
  • Assistant Project Manager

    Posted: 03/20/2022

    BASIC PURPOSE AND FUNCTION
    Manage and complete jobs according to SERVPRO processes per work order.  Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish.  Follow and enforce all safety procedures on the job site.  Resolve problems quickly as they arise.  Monitor all assigned jobs to ensure customer needs met.  Communicate with customers and provide excellent customer service.  Ensure vehicles, equipment, warehouse, and office areas are clean.
     
    DUTIES AND RESPONSIBILITIES  Duties may include any or all of the following:
    • Perform production processes per work order:  Set up staging area and equipment for each job.  Prepare rooms for cleaning processes.  Perform all services specified on the work order.  Ensure EZ Production Guidelines are followed and quality control is maintained.  Perform end-of-job/end-of-day cleanup and breakdown.
    • Comply with safety practices:  Comply with all Franchise and SERVPRO safety policies.  Utilize cleaning products, mechanical equipment, and personal protective equipment properly.  Ensure your crew wears appropriate safety equipment and follows safety procedures.  Maintain a clean, safe work area.  Use safe working practices in all situations.  Enforce SERVPRO crew rules.
    • Supervise Production Technicians:  Ensure Production Technicians understand and follow rules for behavior and performance on the job.  Assign tasks to Production Technicians and manage workflow and task completion.  Ensure Production Technicians complete all jobs according to production guidelines and with excellent customer service.
    • Develop clear and accurate job scoping:  Submit scope sheet, pictures, and supporting documents into the estimating database for accurate and fair pricing.
    • Job-Site Management:  Ensure production crew reports to job site as scheduled.  Coordinate production and assign tasks to Technicians.
    • Coach and Train Production Technicians:  Train Production Technicians on production processes, equipment maintenance, and customer relations.  Ensure Production Technicians receive all relevant certifications.  Model professional behavior and customer relations skills.
    • Job File Documentation:  Review documentation for the job with the customer and obtain required authorizations.  Verify estimates made by others.  Complete all documentation for job files.  Perform a walk-through with customers at job completion.  Reserve jobs as requested.
    • Drying Workbook:  Take readings on water damages and enter and record in drying workbook in a timely manner.
    • Monitor, Communicate, and Respond to Customer Needs:  Discuss expectations, requirements, and changes with customers.  Communicate with customer on job progress and concerns.  Resolve customer complaints in a timely and professional manner.  Resolve damage caused by production crew, and work out an agreeable settlement.
    • Leave Site with Clean, Orderly Appearance:  Ensure crew shows respect for customer’s home/property.
    • Communicate Expectations with Production Manager:  Keep Production manager informed of job progress and issues.
    • Communicate with Office Staff:  Keep office informed of job progress and issues.
    • Perform preventative maintenance on vehicles and equipment, as well as reporting on all non-operational equipment:  Maintain vehicles and equipment in excellent operational condition and maintain a professional appearance.
    • Asset management:  Protect and utilize equipment and materials, ensuring Franchise property is utilized efficiently and effectively.
    • All other duties assigned by direct supervisor.
     
    EDUCATION AND EXPERIENCE
    • Interpersonal and customer service skills
    • Verbal and written communication skills
    • Basic computer skills required
    • Attentiveness to detail
    • Carpenter skills are a plus