• Field Service Technician Tier 1

    Posted: 09/04/2022

    We are seeking a full-time non-exempt Field Service Technician Tier 1 to join our Field Services Department. In this role, you are the public face of Wisper by assisting our customers with Internet service, installations or repairs in a timely and efficient manner. Our Field Service Techs must enjoy technology, working in various environments in all weather conditions, and communicating with various internal departments in order to find solutions for our customers.

    Pay: $18 - $20/hr
    Schedule: Monday - Friday 8am -4:30pm evenings as needed, weekend rotations, some holidays as needed
    Travel: Some overnights as needed

    Essential Job Functions

    • Perform Site Surveys to determine serviceability
    • Install new service for customers
    • Diagnose & troubleshoot connectivity problems during Service Visits
    • Configure routers & customer devices as needed
    • Perform equipment upgrades for existing customers
    • Electronically transfer equipment to customer locations to ensure accurate tracking of equipment
    • Keep accurate & current inventory & vehicle maintenance logs
    • Maintain company-issued assets including tools, equipment & vehicles
    • Provide highest level of customer experience in all interactions with customers
    • Safely drive company vehicle while utilizing most efficient route
    • Other related duties as directed

    Job Requirements

    • High School diploma or equivalent
    • Successful completion of industry certifications as needed(Ex: SBCA, SAS, etc)
    • Current valid Driver's License
    • Ability to drive a vehicle without presenting a safety risk to self or others
    • Ability to be added to Company auto insurance policy
    • Regular & predictable attendance required
    • Must be comfortable working on roofs, at varying heights & in tight spaces
    • Legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future

    Desired Skills & Competencies

    • Installation experience in related field/wireless internet is highly valued
    • Comfortable & professional working in customer homes
    • Ability to communicate effectively & professionally with customers
    • Willingness to think "outside of the box" on-site locations
    • Safety Conscious
    • Enjoy working in all weather conditions
    • Enjoy working with hands & learning new technology
    • Experienced & comfortable using hand & power tools
    • Must demonstrate personal accountability; be punctual for appointments & meetings

    Working Conditions

    • Fast-paced environment with multiple changes to schedules & fluctuating priorities
    • Work is performed primarily outdoors & in all weather conditions
    • Work is performed at various roof-top heights & in tight spaces

    Physical Requirements: X-Heavy: Lifting 25+ lbs.