Service Foreman

Truck Centers, Inc. is currently hiring a Service Foreman to join our growing team. As a Foreman, you are a critical member of our Service team and essential to getting our customers back on the road. Qualified candidates will have master technician skills, DTNA expert certifications, and a proven history of continually producing quality work and being a leader in the shop. The Foreman mentors technicians, monitors high-volume workloads, and oversees entire shop floor operations for efficiency, compliance, safety, and quality. This role also requires a positive leader with strong interpersonal communication, customer service, time management, and coaching skills. This is an exciting opportunity to take your career to the next level within our thriving, family-owned company!

This position will work either 1st shift Tuesday-Saturday or 2nd shift Monday-Friday. Please apply and discuss your scheduling preferences during an interview. 

CORE RESPONSIBILITIES

• Lead technicians by providing constructive feedback, technical resources and support, and mentorship to help them succeed in their current roles and build skills for growth.
• Exhibit exceptional work habits and commitment to delivering consistent, high-quality work as a leader within the Service department.
• Conduct weekly huddles with technicians to inform them of any important notices and exchange feedback regarding shop operations, cleanliness, safety, or job performance matters.
• Ensure technicians follow company and OEM policies, document recommended remedies, and notify management if any additional course of action is necessary.
• Provide product updates and timely technical training to increase their knowledge base.
• Participate and lead annual tool inventory.
• Utilize Dealer Management System and team collaboration to continually monitor the status of all active repairs to keep jobs on schedule and proactively communicate with the Service Dispatcher on any observations or potential warnings.
• Liaise between technicians in the shop and Service Admin to minimize delays, expenditures, and performance disruptors.
• Communicate with customers that require a highly technical skillset via various channels.
• Monitor shop tooling condition, cleanliness, organization, and safety according to company and Elite Support guidelines.
• Understand and follow federal, state, and local regulations governing service repair work.
• Attend OEM- and vendor-sponsored training provided by Truck Centers, Inc. to remain current on factory technical bulletins, product updates, and/or certifications.
• Complete additional tasks and projects as assigned in an organized, timely manner.

Candidates must be able to pass a pre-employment background check, physical, and drug screen. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in the work environment.

• High school diploma or GED with additional trade school and/or factory OEM technical training
• 10+ years of DTNA experience is required
• Valid Driver’s License and ability to meet insurance requirements is mandatory
• Class A CDL with air brake endorsement is highly preferred
• Demonstrated heavy-duty, hands-on technical experience in a truck dealership or independent shop setting with knowledge of heavy-duty truck repair methods is a plus
• HVAC certification required
• Demonstrated mechanical aptitude with a strong personal conviction of producing quality work
• Fundamental welding and fabrication skills; advanced skills are a plus
• Resourceful, collaborative team leader with the ability to also thrive in fast-paced situations
• Familiarity with Elite Support or other lean management principles strongly encouraged
• Candidates must have their own tools; TCI provides specialty and OEM-required tooling for on-site, communal use
• Ability to repeatedly and safely lift up to 70 lbs. unassisted