Billing Representative

Join our vibrant team at Wisper ISP as a Full Time Billing Representative! As a crucial member of our finance department, you'll have the opportunity to showcase your problem-solving skills and provide top-notch service to our valued customers. This onsite position in Mascoutah, IL, offers a competitive pay rate of $16.50-$17 per hour. Your role will involve ensuring accurate billing, resolving customer inquiries, and maintaining customer accounts with utmost integrity.

If you are a detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply and be part of our dynamic team. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, Short Term Disability, Long Term Disability, and College Savings Fund.

Wisper ISP: Who We Are

Wisper ISP is a high speed internet provider headquartered in Mascoutah, Illinois with regional offices located throughout Missouri. We provide service in Southern Illinois, Southern Indiana, Missouri, Arkansas, Oklahoma, and Kansas. We pride ourselves on excellent customer service, quality installs, and trusted service.

Billing Representative Tier 1

As a Full Time Billing Representative at Wisper ISP, you will have the exciting opportunity to engage with customers through various communication channels including phone, email, chat, SMS, and in-person interactions at our retail storefront in Mascoutah, IL. By embodying our core values, you will follow billing procedures meticulously, troubleshoot customers' internet connectivity issues, and escalate complex issues appropriately. Your role will involve assisting customers with billing inquiries, ensuring access to online systems, and performing essential administrative tasks to support both customers and the local store front. If you are a problem solver with a passion for delivering exceptional customer service while upholding integrity and innovation, this position is perfect for you.

Schedule: Monday-Friday 8a-4:30p (Business is open until 6p. Coverage outside of scheduled shift may be needed on occasion)

This is an in-office position. Anyone who is brought on for this role will be expected to work in our local retail office full-time, 5 days a week. Candidate must live within one hour's driving distance from the local office and have reliable transportation.

Requirements for this Billing Representative job

To excel as a Full Time Billing Representative at Wisper ISP, candidates must possess a High School Diploma or equivalent. Successful candidates will possess a high level of care for customers while demonstrating a commitment to maintaining regular and predictable attendance to meet the demands of customer interactions and administrative responsibilities. Proficiency in utilizing various software and tools to manage billing procedures, customer inquiries, and troubleshoot internet connectivity issues is essential. The ability to effectively communicate with customers through phone, email, chat, SMS, and in-person interactions while upholding the company's core values is key to thriving in this dynamic position.

Knowledge and skills required for the position are:

Are you ready for an exciting opportunity?

If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!