Body Shop Invoicer

Are you detail-oriented with a knack for customer communication and a background in trucking or dealership service? TCI is looking for a Body Shop Invoicer to keep our repair order process running accurately and efficiently.

Shift Available:

• This position will work Monday-Friday, 8:30am-5:00pm.

What You'll Do

You'll be the bridge between our Body Shop and our customers - reviewing completed repair orders for accuracy, coordinating with our Warranty team, and making sure invoices go out correctly and on time. Day to day, that looks like:

• Reviewing RO packets to confirm documentation meets company and OEM warranty requirements
• Analyzing estimates and collaborating with teammates to catch and correct discrepancies before they become problems
• Reading, summarizing, and editing tech notes in our Dealer Management System (Procede) while preserving accurate complaint, cause, and work-performed narratives
• Confirming parts and labor charges, securing authorizations, and sending invoices to customers
• Using warranty resources to look up documentation processes, OEM policies, and account status for accurate coding
• Scanning and organizing completed ROs into our file management system
• Working with the Warranty department to close invoices and resolve deficiencies
• Monitoring customer satisfaction reports and taking action to protect TCI's reputation for service
• Tracking open ROs and helping the team meet average days-to-close goals
• Answering customer questions about billing and repairs with a calm, solutions-focused approach

What We're Looking For:

• 1+ year of experience in mechanical, trucking, or dealer service (2+ years preferred)
• Knowledge of Service and/or Body Shop department operations; Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong attention to detail and the ability to catch errors before they leave your desk
• Knowledge of computer operations, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Must be able to pass a pre-employment background check and drug screen.

WHAT WE OFFER:

Pay Range: $42,481.92 - $63,722.88 per year with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms