Teller

Tellers are one of the primary points of contact for SCU members. They are the first, and often only face our members see. A typical day will look like:

• Provides one or more of the following services for members, in person, by telephone or by mail: 
  • Processes deposits to share, share draft, and other savings accounts. 
  • Disburses cash or check withdrawals. 
  • Provides money orders, Visa cash advances. 
  • Receives loan payments and service charge payments for services. 
  • Process transfers between accounts as required. 
  • Processes automatic distribution forms, recording allotments according to member's request. 
  • Provides assistance with member’s address changes.
• Operates on‑line teller terminal and accurately records amounts received and prepares reports of transactions.
• Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
• Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management.  Ensure we are meeting expectations with member service satisfaction results. 

• Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.

• Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed.  Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.