Role:

The Fraud Manager is primarily responsible for leading the Fraud department team which includes initiating policies and procedures. The department will focus their efforts to protect the credit union and member assets from fraud, monetary losses, and account abuse and making decisions regarding how to best protect credit union assets from fraud and loss. The Fraud Manager will also initiate process improvement and training to reduce the incidence of fraud events. The Fraud Manager will work with all functional areas of the credit union aggregating fraud cases while deploying countermeasures to reduce fraud across the organization.

Essential Functions & Responsibilities:

• Work with business units to become the point of contact for all fraud cases. Investigate fraud or other issues related to all transaction disputes. Determine actions necessary to recover or remediate the loss. File regulatory paperwork and maintain files in a manner to be easily audited.       
• Complete loss analysis on alerts and cases to identify emerging trends while working with management team members and business partners to implement fraud prevention and mitigation controls and/or additional process and procedure changes. Act as the members’ most trusted financial partner.
• Lead and participate in cross functional initiatives such as best practice reviews to prevent and manage fraud. Ensure fraud alerts are documented and distributed to appropriate employees in a timely manner.
• Provide routine training to team members on fraud initiatives, policy and procedures to positively impact the security culture of the credit union.  
• Perform research for new products, services and equipment related to the identification and prevention of fraud. Implement new products and services as approved by Senior Management. Play an active role as the Fraud Subject Matter Expert (SME) during project implementation meetings in order to reduce the risk of fraud across new channels. 
• Conduct regular analysis of system settings. Make recommendations for potential enhancements to the credit union and member security. Execute improvements.
• Performs other job-related duties as assigned.

Knowledge and Skills:

Experience: At least five years of financial services and/or fraud management experience required. 

Education: Bachelor’s degree in business or related discipline preferred. Prior leadership and/or management experience is preferred. Willing to pursue or work toward certification as a Certified Fraud Examiner (CFE), Certified Financial Crime Specialist (CFCS) and/or Certified Anti-Money Laundering Specialist (CAMS). Certifications are highly preferred. 

Interpersonal Skills: Work involves personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Proficient with Excel, Word, PowerPoint and Teams. Excellent verbal and written communication skills, including presentation skills.

*This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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